We want to answer any questions or concerns you have. Please allow up to 48 hours for our Customer Service Team to respond to your email. Any emails sent after business hours are answered the next business day. Emails sent Friday after 1 PM MST through Sunday evening are responded to the following Tuesday.

Unworn, unwashed and unaltered merchandise (excluding accessories and final sale items) can be returned for a full refund or exchange within 14 days of your item(s) delivery date.

If a refund was requested as your return method, please allow 7-10 business days for the refund to reflect in your bank account after your return has been processed. 

Your exchange order will ship within 7-10 business days AFTER your return has been processed. Please visit our return page for more information.

All clearance items and items purchased in our sale section are FINAL SALE. No returns or exchanges will be accepted for these items. No exceptions.

We are so grateful for your order. Please make sure to review it carefully before it is submitted as it cannot be modified. No changes can be made once your order is placed. Double + triple-check that all details are correct.

We do not take responsibility for packages delivered to the wrong given address. You are responsible for checking that your shipping address is correct when your order is placed. If an address needs to be corrected, please email us immediately so we can fix it BEFORE it ships. Once an order ships, we are not responsible.

Please make sure you want your item before you place an order. We do not allow order cancellations.

Our warehouse is open to ship Tuesday through Friday. We are closed for all US federal holidays. Please allow 4-7 days (excluding weekends) for your order to ship. You will receive a shipping confirmation email with a tracking number when your order is fulfilled and shipped. Orders may be split across multiple shipments.

We do not offer international shipping at this time .

Lala is not responsible for lost or stolen packages. Once the tracking information indicates 'Delivered,' Lala is not liable for any theft or missing mail incidents. Please get in touch with USPS (your local post office) with questions regarding shipment tracking and to further investigate what happened with the delivery.